IT Helpdesk & Technical Support
Our remote IT helpdesk team provides 24/7 assistance to resolve technical issues quickly and efficiently. MODEMP specialists handle troubleshooting for hardware, software, and network problems, manage ticketing systems, and offer remote desktop support. With reliable technical assistance, your employees and customers receive the timely support they need to stay productive.
Network & Infrastructure Management
MODEMP ensures that your IT infrastructure runs securely and efficiently by monitoring and managing networks remotely. Our team configures and maintains firewalls, VPNs, and servers while performing regular system checks and performance optimization. With proactive infrastructure management, businesses can reduce downtime and operate smoothly.
System Administration
Our skilled system administrators manage and maintain Windows, Linux, and Mac environments for offshore clients. From user account setup and patch management to backups and disaster recovery, MODEMP ensures that your systems are up-to-date, secure, and reliable. This proactive support reduces risks and improves overall IT performance.
Cloud Services & Virtualization
MODEMP helps businesses migrate to and manage cloud platforms such as AWS, Azure, and Google Cloud. Our experts ensure secure deployment, continuous monitoring, and compliance with best practices. From cloud storage to virtualization and recovery solutions, we make your cloud environment efficient, scalable, and resilient.
Cybersecurity Support
Our cybersecurity specialists protect your systems and data from threats with continuous monitoring, endpoint protection, and rapid incident response. MODEMP provides antivirus management, intrusion detection, and policy implementation to strengthen defenses against cyber risks. With proactive measures, we keep your business secure and compliant.
Database Management
MODEMP provides expert database administration and optimization to ensure smooth operations. Our team designs, migrates, and manages databases on SQL, Oracle, MySQL, and NoSQL platforms. With regular backups, recovery planning, and performance tuning, we help businesses maintain accurate, secure, and high-performing data systems.
Software & Application Support
Our specialists assist with the installation, configuration, and management of business applications, including ERP and CRM systems. MODEMP also provides remote troubleshooting, bug fixing, and user training to maximize software efficiency. By keeping your applications updated and running seamlessly, we help you get the most from your technology.
IT Project Management
MODEMP offers professional IT project management to plan, execute, and deliver remote technology projects successfully. From workflow coordination to resource allocation, our team ensures projects meet deadlines and business goals. We also prepare documentation and reporting, making project execution transparent and efficient.
Cloud-based Collaboration & Productivity Tools
Our IT experts help businesses set up and manage productivity platforms like Microsoft 365, Google Workspace, Teams, Slack, and Zoom. MODEMP ensures smooth integration, secure communication, and effective file sharing. With our support, businesses can collaborate seamlessly across teams and geographies.
Managed IT Services
MODEMP provides end-to-end managed IT services for offshore clients, acting as a complete extension of their in-house IT team. We offer round-the-clock system monitoring, preventive maintenance, and scalable IT solutions based on your growth. With a dedicated managed IT service, businesses enjoy worry-free technology management.